I want a print-out of the accounts on my case. Where can I get it?
You can call the Wisconsin Support Collections Trust Fund (WI SCTF) at 800-991-5530 and request a participant account history. It will be mailed to you at the address that is current in the KIDS system at no charge. Or you can register for your own access to your case at childsupport.wisconsin.gov and print out this information at any time after you get your secure password from the State.
How can I check to find out if a payment was made?
You can register for your personal access to the information on your case by going to childsupport.wisconsin.gov. You give yourself a login ID and the State will send you your own secure password at the address that is current in the KIDS system. Once you get your password, you can access your payment information at any time. You can also call the Wisconsin Support Collections Fund (WI SCTF) at 800-991-5530.
Can I make payments at the Child Support Agency office?
Yes.
How can I make my payments?
Payments can be mailed to: Wisconsin Support Collections Trust Fund (WI SCTF), PO Box 74200, Milwaukee, WI 53274-0200. Payments should be accompanied by a payment coupon, which can be found on the State Child Support website: Wisconsin Dept. of Children & Families. A coupon can also be printed from your personal access to the State website after you apply for it at Child Support. You can also use the "Pay-by-Phone" service. Information and instructions on how to use this service can be found on the State Child Support website.
Can I get a DNA test?
A DNA test can be done by your physician. If it is to be performed by the Child Support Agency, a court order is required before the test will be administered.
I want to change the physical placement order. What do I do?
NOTE:Please keep in mind that matters of legal custody and visitation (physical placement) are separate from the financial support of children. Wisconsin's Child Support Program has no authority to create or enforce custody or visitation orders, and child support agencies do not handle these matters.
Wisconsin's Child Support Program has no authority to create or enforce custody or visitation orders. Either party can seek the services of private counsel to assist in this issue. In Sheboygan County, the Sheboygan County Clerk of Courts office has motion packets available for a fee that have the instructions and documents that you need to modify your placement order by bringing the issue before the Court. If both parties agree to the change, the Sheboygan County Clerk of Courts office has pro se stipulation forms available at no charge. You can review the information that is available on their webpage at www.sheboygancounty.com. You can also call their office at 920-459-3068 for more information.
When my children are with the other parent, they are neglected. What should I do?
NOTE:Please keep in mind that matters of legal custody and visitation (physical placement) are separate from the financial support of children. Wisconsin's Child Support Program has no authority to create or enforce custody or visitation orders, and child support agencies do not handle these matters.
If you are concerned about safety issues or the environment at the other parent's home, you should contact the Sheboygan County Department of Health and Human Services. This agency is responsible for investigating suspected child abuse or neglect cases reported to them. The phone number for the Sheboygan County Department of Health and Human Services is 920-459-6400.
