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Human Services Specialist - Economic Support
- Type:Full Time
- Salary/Pay Rate:$20.27/hr. to $28.38/hr.
- Posted Date:06/07/2018 10:20 AM
- Deadline to Apply:06/18/2018 5:00 PM
The Health & Human Services Department has an opening for a Human Services Specialist – Economic Support. This full time, 40 hour per week, position has a starting rate of $20.27/hr. to $28.38/hr. based on qualifications.
PURPOSE AND SUMMARY
Responsible for determining initial and ongoing eligibility and case management for Public Assistance and Workforce Development programs which may include Medical Assistance/Badger Care Plus, Food Share, Wisconsin Shares (Child Care), and Wisconsin Home Energy Assistance Program. Duties include ability to analyze and implement policy, procedure, and software systems to ensure accurate and timely benefit determinations. This work is completed in a multi-county call change center environment, and up to 75% of employee time is spent working in the call change center.
Conducts interactive telephone and face to face interviews with customers to determine eligibility for Public Assistance/Workforce Development programs using State software systems. Works independently to apply State and Federal policy and procedures to dynamic household situations to ensure accurate benefit determinations. Each HSS determines State and Federal benefits valued at approximately $6 million annually. Must be able to work in a fast paced Call Change Center environment handling multiple interactions daily in the context of an eight county consortium. 75% of employee time is spent working in the Call Change Center. Handles urgent inquires relating to medical coverage and home heating needs in a time sensitive manner. Interacts with people of diverse ethnic and linguistic backgrounds, people with mental and physical health issues, and financial and legal professionals. Represents the county in Administrative Law Hearings and may be required to appear in court proceedings. Processes applications and annual reviews, through multiple State software systems, including face to face, telephone, online and mail interactions with customers. Determines and requests required verifications from customers and takes appropriate follow-up action. Assesses the accuracy of computerized benefit determinations ensuring those determinations conform to current State and Federal policy. Provides referrals to other resources and programs within the Human Services Department and community organizations within the 10 county consortium region. Reviews and processes all system alerts and data exchange information within state and county guidelines. Completes benefit overpayment redeterminations and refers appropriate cases for public assistance fraud investigation. Performs all other duties as assigned.
Minimum of High school graduate or equivalent, additional education in Business, Social Sciences or Human Services preferred. Experience working with the public in a wide variety of situations. Comprehensive knowledge of eligibility factors, policy and procedures relating to economic support programs. Extensive experience using software programs, electronic resources, and strong telephone skills. Ability to maintain confidentiality. Knowledge of community resources and Health and Human Services System. Organizational skills and abilities. Ability to multi-task and manage time effectively. Understands and effectively carries out oral and/or written instructions. Access to a car, a valid driver’s license and ability to drive or arrange travel in and out of county as needed to perform job duties. Fluent bi-lingual Spanish / English language skills are preferred.
Applications will be accepted through 5:00 p.m. on Monday, June 18th, 2018.